Knappensteig Appartements reception
Knappensteig

Safe hospitality in the Knappensteig appartments

Covid-19 safety measures

You can rely on us for hygiene and cleanliness. Your safety is our top priority! In the following we explain the most important points in our house. Further information from the Federal Ministry can be found on the official website sichere-gastfreundschaft.at

Current cancellation policy

We would like to guarantee you a carefree booking this winter too. We allow you to cancel free of charge up to 30 days before arrival.

Cancellation free of charge is also possible up to 2 days before arrival if one of the following reasons applies:

  • Travel warning from your home country for the state of Salzburg
  • State quarantine regulations for travelers returning from the state of Salzburg
  • Closed borders

However, if you fall ill with Corona or cannot travel for other reasons, we recommend European travel insurance (see next point), which also covers Covid-19.

Safe is safe - the european travel insurance

Much is uncertain in times like these. But we want you to feel safe and enjoy your vacation carefree. That is why we decided to cooperate with European travel insurance.

Something can always turn out differently than expected and you cannot take your well-deserved vacation because you fall ill yourself, have Covid tested positive or have to be quarantined because of a close relative?

With the hotel cancellation insurance from European travel insurance you are well protected! You can find details of the special Corona cover despite the pandemic and at no extra charge.

We really recommend that this insurance (cancellation and interruption of travel without a deductible).

Here you can take out the insurance easily, quickly and online - even if you have already made a booking with us. In this case, it is valid from day 10 after graduation.

Check-in - Rezeption

Our reception area is generously designed so that a distance of 1.5 meters is guaranteed at all times. We will greet you with distance, but with a warm smile. In order to speed up the check-in, we ask all guests to complete the online check-in before arrival. Every guest receives the information about this in our arrival mail two days before arrival. We only need a signature and you can start your well-deserved vacation.

Check-out

At our apartements you can pay contactless. We accept EC cards, Visa or MasterCard.

Mouth and nose protection

All employees in our accommodation wear mouth and nose protection. For the best possible Corona prevention, we ask all guests in the public areas to also wear mouth and nose protection. If you forget your mask, we will help you out with a mask at the reception.

Hygiene in the room & in the house

The apartment cleaning was already cleaned before Corona with the given hygiene standards. You will also find desinfection stands in the public areas.

Wellness area

Our 2 spacious wellness areas of over 200 m² leave plenty of space and freedom for every guest. If the minimum distance is observed, the wellness area is still open and nothing stands in the way of your relaxation. Since mouth and nose protection is not reasonable in the sauna, we ask you to keep the minimum distance of 1.5 meters as possible.

Safe in winter

Skiing is an open-air sport and Wagrain is a pure winter experience. In Wagrain, Ski amadé, all measures are taken to ensure safe ski operation. All up-to-date information on Covid-19 and the safety measures for skiing in Ski amadé can be found here.

Ski passes

Ski passes can be purchased online in advance. Didn't have time in advance, but still want to save yourself queuing at the checkout? No problem. Book your ski pass easily with your smartphone. You can get an empty key card at the reception for a € 3.00 deposit. The card can be returned later at the lift ticket office, at the machine or at our reception.

Self responsibility

Dear guests,

personal responsibility is the be-all and end-all in such a time.
If we all stick to the measures together, take care of ourselves and our fellow human beings, then nothing stands in the way of a carefree holiday.
As soon as you feel symptoms, please call our reception. Together, we will do it!

Thank you for your trust in our houses. We look forward to welcoming you soon and wish you an unforgettable and by far the most beautiful holiday in Wagrain. Stay healthy.

We have gladly compiled this information for you to the best of our knowledge and belief. Should there be any legal changes, we try to keep them up to date, but we cannot guarantee the content.

If you have any further questions, please do not hesitate to contact us by phone on 0043 6413 8297 or at info@knappensteig.com at any time.

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